Privacy Policy

Last updated: 01/09/2025

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://lifespansupplements.co. This information explains how we comply with Australian privacy requirements.

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
Log files track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
Web beacons, tags, and pixels are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, Visa card numbers, bank details if applicable), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

Using Your Personal Information

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

Additionally, we use this Order Information to:

Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We may also use Device Information for retargeting/advertising in future marketing campaigns.

Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above.

Google Analytics: We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Meta (Facebook & Instagram): We use Meta’s advertising tools and tracking pixel to measure the effectiveness of our campaigns and show you relevant ads. Learn more here: Meta Privacy Policy.
TikTok: We use the TikTok Pixel for marketing and analytics purposes. Learn more here: TikTok Privacy Policy.
Pinterest: We use the Pinterest Tag to understand how visitors interact with our Site and to deliver relevant Pinterest ads. Learn more here: Pinterest Privacy Policy.
Google & YouTube: We use Google Ads, Google Analytics, and YouTube tools for analytics and advertising. Learn more here: Google Privacy Policy.
Shop App (Shopify): Our store integrates with Shopify and the Shop App for order management, tracking, and fulfilment. You can learn more about Shopify’s privacy practices here: Shopify Privacy Policy.
Klaviyo (Email & SMS Marketing): We use Klaviyo to manage our newsletters and text messaging services. When you subscribe, your contact details (such as email and phone number) are stored securely by Klaviyo. Learn more here: Klaviyo Privacy Policy.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. This may include your Personal Information used in remarketing or targeted advertising.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at:
http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the following links:

Facebook/Instagram: https://www.facebook.com/settings/?tab=ads
Google: https://www.google.com/settings/ads/anonymous
Pinterest: https://help.pinterest.com/en/article/personalized-ads-on-pinterest
TikTok: https://www.tiktok.com/legal/privacy-policy

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:
http://optout.aboutads.info/.http://optout.aboutads.info/.

Email & SMS Marketing (Klaviyo)

By subscribing to our email or SMS marketing, you consent to receive communications from Lifespan Supplements relating to promotions, product launches, updates, abandoned carts, and personalised offers. We use Klaviyo as our email and SMS service provider to securely process your data and deliver these communications.

You may opt out of email or SMS messages at any time by clicking the ‘unsubscribe’ link in any email or replying STOP to an SMS.

SMS Abandoned Cart Notifications

If you have opted in to receive SMS messages, we may send you reminders about products left in your shopping basket (“abandoned cart reminders”). These messages are sent based on your browsing and purchase behaviour to help you complete your order.

These messages are only sent if you:

Provided your mobile number at checkout,
Consented to receive SMS marketing, and
Have interacted with our website or added items to your cart.

Third-Party Data Sharing

In addition to major service providers listed earlier, we use third-party applications that support:

Product reviews
Affiliate programme management
Subscription management
Customer service
Page building & site experience
Performance optimisation
Delivery notifications
Fraud prevention

These service providers have restricted access to your data and may only use it for the operational purpose they support. We do not allow third parties to use your information for their own marketing.

Location Tracking & Location-Based Services

If you allow your device or browser to share location permissions, we may use location data to:

Display region-specific pricing, language, and stock
Provide localised promotions
Improve your website experience
Detect fraud or suspicious activity

Location data may be gathered via cookies, GPS, IP address, or device settings.

You may disable location sharing at any time.

Your Rights

You have the right to:

Access or correct your personal data
Request deletion of your data
Withdraw consent for email or SMS marketing
Disable location tracking
Know how your data is processed

To exercise your rights, contact us at support@lifespansupplements.co.

Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Minors

The Site is not intended for individuals under the age of 18.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at support@lifespansupplements.co.

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These statements have not been evaluated by the Therapeutic Goods Administration (TGA). These products are not intended to diagnose, treat, cure or prevent any disease.